Shipping and Returns Information
We proudly ship our products from within the United States. This allows us to offer FREE & fast shipping within the continental United States. There is no need to wait a month or more for your order, as some of our competitors fail to mention where they are shipping their products from. Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Once your order is dispatched from one of our warehouses throughout the USA the estimated delivery time is 3 to 7 business days.
On special promotions, certain items may qualify for reduced shipping worldwide via major carriers for orders shipped outside the mainland USA. The estimate delivery time for international orders is between 7 to 15 days, depending on the country or destination region. Such promotions will be noted within the individual product page.
Please note that due to the nature of the shipping business, factors such as weather, Covid restrictions, political climate or any holidays within the destination country might impact the delivery times. Therefore, all our shipping times are presented as average delivery guidelines.
For pre-ordered or back-ordered items:
You may request to be on a waiting list for a particular product that is currently out of stock and we will notify you via email once it’s made available again. We will give you the courtesy of 24hrs to secure the item for purchase before making it available to the public. For your privacy and for security reasons, we will not hold or process pre-payments on any pre- or back-ordered items unless instructed by you.
Tracking your order:
You will automatically receive a confirmation of your order. You will also receive a separate confirmation email with a tracking number once your order is shipped. At such time, you may also choice to receive updates on your orders via mobile text messages.
Wrong address disclaimer:
To provide fast processing and shipping times we automate our requests with our warehouses. Therefore, it is the responsibility of the buyer to ensure that the shipping address entered is correct. If you need to correct the destination address, please notify us immediately at Returns@Shopira.com before your order is processed.
Returns:
We stand by the quality of all our products and we will provide free returns labels for any damage merchandise on all USA orders offering free shipping. Please reach out to our support team at Returns@Shopira.com within the return window. Please refer to our Return Policy for details.
Return Policy Overview:
We stand by the quality of all our products and we will provide free returns labels for any defective merchandise on all USA orders offering free shipping. All returns must be initiated within 15 calendar days of delivery. Please reach out to our support team at Returns@Shopira.com to initiate the return process.
- You are responsible for providing tracking on your returns. Shopira ™ LLC will not be responsible for any unverified returns.
- All items must be return in its original packaging and in the same condition you received it.
- Due to the nature of some products, an opened item might not be accept for hygienic reasons. For example, but not limited to, lingerie, underwear, swimwear and fragrances.
- Please verify your selection before placing an order for the correct size, color, etc. Only defective merchandise are eligible for return.
- Abandoned, rejected or refused packages are not eligible for return.
- We will provide a refund to your original payment method for all verified and accepted returns.
- If we cannot refund your original payment method a store credit will be provided.
- Refunds or store credit will be issued within 30 days from the date a return has been confirmed by our warehouse listed in the return label.
- Any item purchased with store credit is not eligible for return.
- We will not accept any returns outside the allocated return window.
